The present conditions have been translated by means of the Deepl.com website and are provided only for information. Only the conditions in French, found on the site https://etilux.com/fr-be/conditions-generales, are authentic. 

GENERAL TERMS AND CONDITIONS OF SALE 




  • The general terms and conditions of Belgium apply for Belgian and other countries' customers, except for customers from the Grand Duchy of Luxembourg.
  • The general conditions of Luxembourg apply only to customers fromthe Grand Duchy of Luxembourg.
     
     

General Conditions Belgium and other countries (except Luxembourg)

  

1. PREAMBLE  


1.1.  The present general conditions are concluded, on the one hand, by the company ETILUX S.A. whose registered office is located at Rue de l'Espérance n°42 in 4000 Liège (Belgium), registered at the Crossroads Bank of Enterprises under the number : BE0412.681.550, telephone : +32 (0)4 224 99 99, fax : +32 (0)4 226 11 06, email : info@etilux.be, hereafter called "the seller" and, on the other hand, by any natural or legal person wishing to proceed to a purchase via the seller's website or via its agents, hereafter called "the buyer".  

1.2. These general terms and conditions of sale, as well as the documents to which they refer, govern the use of the seller's website as well as the rights and obligations of the parties arising within the framework of the contract concluded between the seller and the buyer via its online sales site or via its agents.  

1.3. The present general conditions can only be modified by express written agreement between the Parties. They are deemed to have been accepted by the purchaser by the mere fact of placing the order, even in the event that they are in contradiction with the purchaser's own general or special conditions, to which they are binding.  

1.4. These general conditions are translated into English, Dutch and German. In case of discrepancy or difficulty of interpretationthe original French text will serve as a reference and will be preponderant. 


1.5. Seller is entitled to revise, at any time and without prior notice, all or part of the Site or these Terms and Conditions.  


2. FORMATION OF THE CONTRACT  


2.1. The contract is deemed to be perfect after receipt of a written order from the buyer.  

2.2. The order placed on our online sales site is registered when the buyer clicks on the "validate my order" button. As of this registration, the buyer is considered to have accepted, with full knowledge of the facts and without reservation, the prices, volumes and quantities offered for sale as well as the entirety of these general conditions of sale.  

2.3 A change to the Seller's proposals shall only be effective if confirmed in writing.  


3. PLANS AND DESCRIPTIVE DOCUMENTS  


3.1. Weights, dimensions, capacities and other data in catalogs, brochures, circulars, advertisements, engravings, price lists or on our online sales site are approximate. These data are only binding if expressly referred to in the contract.  

3.2. The photographs illustrating the products are not part of the contract.  

3.3. The seller declines all responsibility for the validity of the content of the technical data sheets and descriptions of products for which the seller is not the manufacturer.  

3.4 The offers of the products of the salesman are proposed within the limit of available stocks. The availabilities posted on the sales site(s) of the online seller are for information purposes only and are not contractual. In addition, the deadlines displayed on the site are purely indicative and non-contractual.  

3.5. The plans and technical documents allowing the total or partial manufacture of the equipment, or the total or partial realization of an installation project, which are given to the purchaser by the seller before or after the conclusion of the contract, remain the exclusive property of the seller. They may not, without the latter's authorization, be used by the purchaser, copied, reproduced, transmitted or communicated to third parties.  

3.6 The plans and technical documents allowing the total or partial manufacture of the equipment, or the total or partial realization of an installation project, which are given to the seller by the buyer before or after the conclusion of the contract remain the exclusive property of the buyer. They may not, without the latter's authorization, be used by the seller, copied, reproduced, transmitted or communicated to third parties.  


4. PRICE  


4.1. The seller reserves the right to modify its prices at any time. The articles will be invoiced on the basis of the rates in force at the time of the order, subject to the availability of the articles. The seller may, however, pass on to the prices any changes in the rate of VAT that may occur before the delivery date.  

4.2. All prices are exclusive of taxes and customs duties, from our offices, plus shipping costs.  

4.3. All current and future taxes, levies and additional costs of any nature whatsoeverrelated to the sale are charged to the buyer. 

4.4. Unless otherwise agreed, the prices are for goods packed in normal protective packaging.  

4.5. Unless otherwise agreed, the prices as indicated in catalogs, leaflets, circulars, advertisements, engravings, price lists or on our online sales site are exclusive of shipping costs, VAT and customs duties. With regard to sales via the Internet, there is however an exception: the prices are inclusive of VAT when they are for consumers and when the latter have identified themselves on the seller's website as such.  

4.6. If the seller notices an error in the price of the products that the buyer has ordered, the seller will inform the buyer as soon as possible and will give the buyer the opportunity to either reconfirm the order at the correct price or to cancel it. If the seller is unable to contact the buyer, the order will be considered cancelled and if the products have already been paid for, the buyer will receive a full refund.  

4.7. The posted prices can be individualized according to particular conditions which would be agreed upon in writing with the buyer in view of his profile. 


5. TRANSFER OF RISK  


5.1. The goods travel at the buyer's risk.  

5.2. International deliveries are governed by one of the INCOTERMS, agreed between the parties, in their latest version (INCOTERMS 2020), published by the International Chamber of Commerce. In the absence of an agreed INCOTERM, delivery shall be deemed to be made in accordance with INCOTERM EXW, i.e. "ex works" or "ex warehouse". The risk in the goods shall pass to the Buyer upon delivery or, if the goods are made available to the Buyer, at the time and place of such availability in accordance with the applicable INCOTERM.  

5.3. Within the limits of the Belgian territory, our products are delivered at the moment they are made available to the buyer in our premises or, in case of shipment, at the moment they leave our premises. The risks are transferred to the buyer from that moment on.  

5.4. The purchaser will provide, at his own expense, the aids, machinery and all products necessary for the assembly.  


6. RETENTION OF TITLE 

 

6.1 Without prejudice to the provisions of Article 5, the goods shall remain the property of the seller until full payment of the principal amount and all its accessories. When the buyer has paid the full amount due to the seller after his order but the latter remains in default of coming to collect the goods or asks the seller to delay the delivery, the seller, if he agrees to store the goods, will not grant any guarantee to the buyer as to their preservation, except in the case of gross negligence on his part. Thus, in such a case, in the event of damage or loss of the goods for any reason whatsoever, no compensation may be claimed by the buyer from the seller.  

6.2. The buyer undertakes not to sell or transfer them to third parties as long as the goods remain the property of the seller.  

6.3. In the event of non-compliance with this prohibition, a flat-rate compensation of fifty percent (50%) of the sales price shall be due by the buyer in addition to the sales price and any default interest.  

6.4. In the case of a multi-phase delivery, the goods shall remain the property of the seller until full payment of the principal amount and accessories.  

The risks remain with the seller for the duration of the contract, i.e. until the final deadline agreed upon by the parties. Howeverin case of damage or loss of the goods during this periodthe buyer can only ask for the replacement of the destroyed good but in no case claim a refund. 

Unless otherwise waived in writing, for this type of order, the maximum number of calls is five (5) and the minimum number of calls is two (2). 

The duration of the contract may never exceed twelve (12) months. 

Unless otherwise agreed in writing, the delivery period shall be nine (9) weeks and shall commence upon the buyer's call. 

After the deadline set by the parties (final deadline), the seller will give notice to the buyer to recover the goods and if the buyer fails to return the goods within one monththe seller will have the choice between charging an amount of euros per m² to the buyer for the storage of the goods or destroying them.  


7. DELIVERY TIMES 

 

7.1 Unless otherwise stipulated, delivery times run from the later of the following two dates:  
a) The date of formation of the contract, as defined in Article 2 ; 
b) The date of receipt by the seller of the deposit, if the contract provides for one.

7.2. Unless otherwise stipulated in the contract, delivery times for B2B relations are only indicative and any delay shall not give rise to cancellation of the order or to any compensation. If an order provides for deliveries to be made in stages, the seller is free to choose the rate of production. The seller is also free to manufacture the entire order in one go. Any request for changes after production shall be at the expense of the purchaser.  

7.3. In case of urgent delivery, any additional costs will be charged to the buyer, unless otherwise agreed with the seller.  

7.4. With regard to the order of labels, taking into account the manufacturing hazards, the seller reserves the right to supply, more or less, ten percent (10%) of the ordered quantity.  

7.5. If the Buyer does not take delivery of the goods at the time they are made available to him by the Seller, he shall nevertheless be obliged not to delay the due date for payment in connection with the delivery. The seller shall store the goods at the expense and risk of the buyer. With regard to counter sales, any goods ordered that are not collected by the buyer from the reception desk within thirty (30) days from the date of order confirmation shall be considered as definitively received, the invoice being due in full and non-refundable. After this period of thirty (30) days and provided that it is still available, the goods may be withdrawn for an administrative fee equivalent to five percent (5%) of their value, with a minimum of fifteen euros (15 €) per month started. In addition, the selling price of the goods withdrawn late may be adjusted upwards according to market conditions.  


8. PAYMENT 

 

8.1. Unless otherwise agreed in writing by the seller, all invoices are payable in cash, net and without discount, at the registered office of the seller.  

8.2. Payments will be made in EURO or in the currency stipulated in the contract.  

8.3. In the event of non-payment of all or part of an invoice within the agreed payment period or, failing that, within the legal payment period, the outstanding amount shall be increased, ipso jure and without notice of default, by interest on arrears calculated at the rate provided for in Article 5 of the Act of 2 August 2002 on combating late payment in commercial transactions, increased by a further two percent (2%), with any month commenced being due.  
 
The key rate is the interest rate applied by the European Central Bank to its main refinancing operation as defined by the law of August 2, 2002.  

8.4. In addition, for relations between professionals, any invoice remaining unpaid fifteen days after the agreed payment deadline or, failing that, within the legal payment deadline, will be increased, by right and without formal notice, by a fixed and irreducible compensation of ten percent (10%) of the unpaid amount, with a minimum of three hundred and fifty euros (€350.00) (if the amount of the order is lower, this fixed compensation will be reduced to the amount of the order).  

8.5. If the Buyer fails to pay within the agreed payment period or, in the absence thereof, within the statutory payment period, the Seller shall furthermore be entitled, without prejudice to its right to reimbursement of legal costs in accordance with the provisions of the Judicial Code, to claim reasonable compensation from the Buyer for all relevant collection costs incurred as a result of the delay in payment.  

8.6. The stipulation of the payment of interest does not affect the due date of the payment terms.  


9. FINANCIAL GUARANTEES  


If it appearsafter the conclusion of the contract and until full payment of the pricethat the buyer's credit is in question or if the credit deteriorates and in particular in the following cases: request for extension of the protest deadline, seizure of all or part of the buyer's assets at the initiative of a creditorlate payment of contributions due to the NSSO, etc.The seller reserves the right, even after partial shipment of a contract, to demand from the buyer the guarantees he deems appropriate for the proper execution of the commitments undertakenRefusal to comply with such guarantees shall entitle the seller to cancel all or part of the contractwithout the need for formal notice. 


10. GUARANTEE OF HIDDEN DEFECTS 

 

10.1. The products are guaranteed against any hidden defect resulting from a material or manufacturing fault affecting them and making them unfit for use according to the guarantee period applicable to them.  

10.2. The warranty does not apply in the following cases:  
  • replacements or repairs resulting from normal wear and tear of the equipment and machines, deterioration or accidents caused by negligence, lack of supervision or maintenance, or defective use of the equipment; 
  • defects and deterioration of the delivered products resulting from abnormal storage or conservation conditions after delivery; the storage conditions adapted to the sold product are supposed to be known by the buyer. In the contrary case, they can be communicated on simple request by our technical services. 
  • incidents due to fortuitous events or force majeure; 
10.3. he warranty is limited in all cases to the repair or exchange of products recognized as defective by the seller - the choice between repair and exchange being at the sole discretion of the seller, to the express exclusion of any compensation whatsoever towards the buyer or third parties. Defective products shall be returned at the expense of the purchaser in accordance with Article 16 of these terms and conditions. Furthermorethe activation of the warranty shall not extend the warranty period.  

10.4. The seller does not warrant the suitability of any hardware or software for any particular problem or for the buyer's business.  

10.5. The granting of the warranty assumes that the products delivered are used in good faith, according to the conditions of the offer or in the normal conditions of use mentioned in the catalogs, technical data sheets, instructions, notices and manuals available to the buyer.  

10.6. The Seller shall not assume any other warranty obligation than the one indicated in this article. Furthermore, this obligation is in any case limited to an amount of five hundred euros (€500) per customer per year and does not cover indirect or business damage, such as loss of profit, loss of revenue or loss of use.  

10.7. Claims relating to a hidden defect must be made, by registered letter, at the latest within twenty-four hours (24h) from the moment the buyer discovered the defect or should have discovered it. Moreover, in any case, the guarantee can only be invoked within one month of the acquisition of the goods.  


11. GUARANTEE OF CONFORMITY  


11.1. The buyer shall examine or have examined the goods or products at the time of delivery.  

11.2. All claims for defective goods must be submitted in writing, with proof of by the buyer within twenty-four (24) hours of delivery of such goods. 


11.3. Complaints due to differences in quantity or non-conformity of the agreed specifications (in particular in terms of quality or characteristics of the products) must be notified on the delivery note at the time of delivery and confirmed by registered letter within twenty-four hours (24 h) of delivery if the defect is not apparent, otherwise they are not admissible.  

11.4. Any complaint, to be admissible, will have to be accompanied by a sample of the product concerned, allowing an analysis by our quality service, as well as a precise description of the conditions of use of the aforementioned product by registered mail within the time limits envisaged within this article.  

11.5. The seller shall not assume any other warranty obligation than the one indicated in this article. Moreover, this obligation is in any case limited to an amount of five hundred euros (€500.00) per customer and per year, in addition to the replacement or repair of the defective product.  

11.6. In case of complaint, the buyer will have to respect scrupulously the procedure of return of the products described in the page: return goods and in the article 16 of the present general conditions. Failing this, he will be deprived of his right. 

11.7. A claim does not suspend the obligation to pay on the agreed terms.  

11.8. The liability of the seller is limited to the replacement of the supplied goods, excluding any indirect damage. In particular, indirect damage includes loss of or damage to data, loss of profit, loss of customers, etc.  

11.9. Any use or resale of the goods by the buyer implies his acceptance without reserve. 


12. RESPONSIBILITY 

 

12.1 Except as expressly provided in these terms and conditions, Seller's liability in connection with a service is strictly limited to the price of the service.  

12.2. Seller's liability shall in any event be limited to an amount of five hundred euros (€500.00) per customer per year, and Seller shall not be liable for consequential or business damages, such as loss of profit, loss of revenue or loss of use.  

12.3. Complaints relating to a service must be made, by registered letter, at the latest within twenty-four hours (24h) following the said service.  

12.4. In no case, the contractual or extra-contractual responsibility of the seller can be engaged because of damage caused to people and goods other than the delivered products.  

12.5. Failure to comply with the manufacturer's or seller's recommendations regarding the use or application of the product automatically removes the liability of the manufacturer and seller.  

12.6. Seller's liability does not extend to damages resulting from use of the product that is not normal or reasonably foreseeable. Notwithstanding this fact, Seller recommends that its customers perform the necessary tests before any extensive use of its products.  

12.7. In the impossibility of being able to control the commercial property of the trademarks which are ordered, the salesman declines any responsibility in case of counterfeit and lawsuit.  

12.8. Seller does not warrant the accuracy or security of any information transmitted or obtained from its websites, except as expressly provided on the site.  

12.9. All product descriptions, information and elements on the site(s) are given This website is provided "for informational purposesand without warranty of any kind, express, implied or otherwise. 


12.10. The seller is not liable for any compensation to the buyer or to third parties for damages inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. 

12.11. Any use or resale of the goods by the buyer implies his unconditional acceptance.  

12.12. In the absence of a longer expiration date indicated, or a warranty or protection specifically given by the seller, any glue-based product is considered expired within six (6) months of sale. After the expiration date, no warranty is given to the buyer by the seller as to the quality of the product.  


13. RIGHT OF WITHDRAWAL 

 

With the exception of custom orders, the individual buyer has the right to cancel the purchase within fourteen (14) calendar days from the date of purchase. receipt of the order when it was placed remotely. This right of withdrawal does not belong to the professional buyer.

The buyer must inform the seller as soon as possible of his desire to cancel his order or to request a refund. He can do it via the Withdrawal_form

The products must be examined by the buyer at the time of delivery to verify that they 
correspond to the order. 

The products must be examined by the buyer at the time of delivery to verify that they 
correspond to the order. 

The products will be returned at the buyer's expense using the return document provided in the 
original packageThis document can be sent back to the buyer by the seller if requested. 

Seller shall refund all payments received from Buyer, including delivery charges (except for any additional charges arising from Buyer's choice of a delivery method other than the less expensive standard delivery method offered by Seller) without undue delay and in any event no later than fourteen days after receipt of the goods if delivered or receipt of Buyer's request to cancel the order. The seller will make the refund using the same means of payment that the buyer would have used for the initial transaction, unless the buyer expressly agrees to different means. 


14. MAJOR FORCE 

 

14.1. Force majeure gives the seller the right to cancel, in whole or in part, any order, or to suspend its execution without notice or compensation. This includes war, mobilization, total or partial strikes, lockouts, riots, accidents, fires, explosions, market restrictions, and any case of force majeure beyond the control of the seller and constituting an obstacle to the receipt of products, the preparation of orders or the delivery of products to the buyer.  

14.2. In the event of a failure to supply or an increase in the purchase price of more than twenty-five percent (25%) on the part of the seller's supplier, for reasons completely beyond the seller's control, the latter may also claim the existence of force majeure, and this only if it demonstrates that it was unable to contract with another supplier enabling it to fulfil the buyer's order at the same price and under the same conditions.  


15. INTELLECTUAL PROPERTY 

 

15.1. The clichés, cutting forms, drawings, graphics and photos as well as any tooling created by the seller remain his exclusive property even if the buyer is charged a participation for the creation of these. They cannot be used without the formal agreement of the seller.  

15.2. The delivered software remains the exclusive property of the manufacturer. We only grant the purchaser non-exclusive licenses for the use of a program on one machine at a time. The purchaser is obliged to scrupulously respect the confidentiality of  software delivered. He may not, in any form whatsoever, dispose of these licensespledge themalienate themcommunicate them or lend them for a fee or free of charge. He shall refrain from counterfeiting the delivered softwarefrom allowing its counterfeiting or from promoting it in any way whatsoever.  

15.3. The content of our website is protected by copyright and other laws. intellectual property in general. 


16. RETURNS 

 

16.1. Returns of goods are made possible under the following conditions:  

  • the buyer has received the goods and has lodged a complaint within twenty-four (24) hours, in accordance with article 11 of these conditions of sale; 
  • The merchandise is in its original intact packaging and has not been used; 
  • This is a standard item that has not been specially made for the buyer; 
  • The buyer has received a written agreement from the seller informing him of his return goods number; 
16.2. Returns made without our agreement cannot in any way delay the payment of our invoices on the original due date.  

16.3. The return of goods is at the buyer's risk. This return is made free of charge, in our premises.  

16.4. Returned goods must be in the condition in which we shipped them.  


17. PROCESSING OF PERSONAL DATA  


The purchaser shall provide the necessary and minimal data for the processing of the request he makes to the seller (identitytelephone numberaddress, e-mail addressnecessary quantities, etc.). The buyer therefore expressly acknowledges that the processing of his data is necessary for the execution of the contract concluded directly between him and the seller. 

The seller states that the buyer's data is confidential and will only be used for the purpose of executing the contract and its consequences.  

The buyer declares to have been informed of the various information referred to in Article 13 of the European Data Protection Regulation (GDPR) when collecting personal data about him/herMore details are provided in the Seller's Privacy Statementwhich is an integral part of the contractual documents and which can be consulted here: privacy policy.

The buyer declares that all information provided by him/her is correct and accurateFurthermorethe buyer declares that he/she is over 18 years of age and has the legal capacity to enter into contracts.  

 

18. INVALIDITY OF A PROVISION  


The invalidityunenforceability or illegality of any of the provisions of these terms and conditions  shall not affect the validity of the remaining provisions. 



The provision deemed nullinapplicable or illegal by competent authority willas suchbe separated from the other provisions which will remain valid. The Parties undertake, in this case, to negotiate in good faith the conclusion of a new clause which will pursue the same objective as the invalid clause and will have, as far as possible, equivalent effects.  .


19. ENTIRE CONTRACT  


These terms and conditions and any document expressly referring to them represent the entire agreement between Seller and Buyer and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or written. 


20. RIGHT TO MODIFY THESE TERMS AND CONDITIONS 

 

Seller has the right to revise and amend these terms and conditions at any time at its sole discretion. Buyer shall be subject to the terms and conditions in effect at the time the order is placed.  


21. APPLICABLE LAW AND JURISDICTION  


21.1 Belgian law shall apply to all relations between the Parties.  

21.2 Any dispute relating to an order, invoice or the services which are the subject of it, but also to the formation, execution, interpretation, dissolution, resolution, its consequences, of a contract or to the execution and interpretation of the present general conditions is of the exclusive competence of the Courts and Tribunals of Liege, Division Liege.  

General Conditions for the Grand Duchy of Luxembourg

1. PREAMBLE 


1.1 The present general conditions are concluded, on the one hand, by the company ETILUX Luxembourg SARL. whose registered office is located at 8 rue de la platinerie, L8552 Oberpallen (Luxembourg), registered at the Banque Carrefour des Entreprises under the number: LU25883119 and with the chamber of commerce number: B113633, telephone: +352 26 62 43 1 , fax: +352 26 62 43 43, email: info@etilux.lu, hereinafter referred to as "the seller" and, on the other hand, by any individual or legal entity wishing to make purchases

1.2. These general terms and conditions of sale, as well as the documents to which they refer, govern the use of the seller's website as well as the rights and obligations of the parties arising within the framework of the contract concluded between the seller and the buyer via its online sales site or via its agents.  

1.3. The present general conditions can only be modified by express written agreement between the Parties. They are deemed to have been accepted by the purchaser by the mere fact of placing the order, even in the event that they are in contradiction with the purchaser's own general or special conditions, to which they are binding.  

1.4. These terms and conditions are translated into English.  In case of discrepancy or difficulty of interpretationthe original French text will serve as a reference and will be preponderant. 

1.5. Seller is entitled to revise, at any time and without prior notice, all or part of the Site or these Terms and Conditions.  


2. FORMATION OF THE CONTRACT  


2.1. The contract is deemed to be perfect after receipt of a written order from the buyer.  

2.2. The order placed on our online sales site is registered when the buyer clicks on the "validate my order" button. As of this registration, the buyer is considered to have accepted, with full knowledge of the facts and without reservation, the prices, volumes and quantities offered for sale as well as the entirety of these general conditions of sale.  

2.3 A change to the Seller's proposals shall only be effective if confirmed in writing.  


3. PLANS AND DESCRIPTIVE DOCUMENTS  


3.1. Weights, dimensions, capacities and other data in catalogs, brochures, circulars, advertisements, engravings, price lists or on our online sales site are approximate. These data are only binding if expressly referred to in the contract.  

3.2. The photographs illustrating the products are not part of the contract.  

3.3. The seller declines all responsibility for the validity of the content of the technical data sheets and descriptions of products for which the seller is not the manufacturer.  

3.4 The offers of the products of the salesman are proposed within the limit of available stocks. The availabilities posted on the sales site(s) of the online seller are for information purposes only and are not contractual. In addition, the deadlines displayed on the site are purely indicative and non-contractual.  

3.5. The plans and technical documents allowing the total or partial manufacture of the equipment, or the total or partial realization of an installation project, which are given to the purchaser by the seller before or after the conclusion of the contract, remain the exclusive property of the seller. They may not, without the latter's authorization, be used by the purchaser, copied, reproduced, transmitted or communicated to third parties.  

3.6 The plans and technical documents allowing the total or partial manufacture of the equipment, or the total or partial realization of an installation project, which are given to the seller by the buyer before or after the conclusion of the contract remain the exclusive property of the buyer. They may not, without the latter's authorization, be used by the seller, copied, reproduced, transmitted or communicated to third parties.  


4. PRICE  


4.1. The seller reserves the right to modify its prices at any time. The articles will be invoiced on the basis of the rates in force at the time of the order, subject to the availability of the articles. The seller may, however, pass on to the prices any changes in the rate of VAT that may occur before the delivery date.  

4.2. All prices are exclusive of taxes and customs duties, from our offices, plus shipping costs.  

4.3. All current and future taxes, levies and additional costs of any nature whatsoeverrelated to the sale are charged to the buyer. 

4.4. Unless otherwise agreed, the prices are for goods packed in normal protective packaging.  

4.5. Unless otherwise agreed, the prices as indicated in catalogs, leaflets, circulars, advertisements, engravings, price lists or on our online sales site are exclusive of shipping costs, VAT and customs duties. With regard to sales via the Internet, there is however an exception: the prices are inclusive of VAT when they are for consumers and when the latter have identified themselves on the seller's website as such.  

4.6. If the seller notices an error in the price of the products that the buyer has ordered, the seller will inform the buyer as soon as possible and will give the buyer the opportunity to either reconfirm the order at the correct price or to cancel it. If the seller is unable to contact the buyer, the order will be considered cancelled and if the products have already been paid for, the buyer will receive a full refund.  

4.7. The posted prices can be individualized according to particular conditions which would be agreed upon in writing with the buyer in view of his profile. 


5. TRANSFER OF RISK  


5.1. The goods travel at the buyer's risk.  

5.2. International deliveries are governed by one of the INCOTERMS, agreed between the parties, in their latest version (INCOTERMS 2020), published by the International Chamber of Commerce. In the absence of an agreed INCOTERM, delivery shall be deemed to be made in accordance with INCOTERM EXW, i.e. "ex works" or "ex warehouse". The risk in the goods shall pass to the Buyer upon delivery or, if the goods are made available to the Buyer, at the time and place of such availability in accordance with the applicable INCOTERM.  

5.3. Within the limits of the Belgian territory, our products are delivered at the moment they are made available to the buyer in our premises or, in case of shipment, at the moment they leave our premises. The risks are transferred to the buyer from that moment on.  

5.4. The purchaser will provide, at his own expense, the aids, machinery and all products necessary for the assembly.  


6. RETENTION OF TITLE 


6.1 Without prejudice to the provisions of Article 5, the goods shall remain the property of the seller until full payment of the principal amount and all its accessories. When the buyer has paid the full amount due to the seller after his order but the latter remains in default of coming to collect the goods or asks the seller to delay the delivery, the seller, if he agrees to store the goods, will not grant any guarantee to the buyer as to their preservation, except in the case of gross negligence on his part. Thus, in such a case, in the event of damage or loss of the goods for any reason whatsoever, no compensation may be claimed by the buyer from the seller.  

6.2. The buyer undertakes not to sell or transfer them to third parties as long as the goods remain the property of the seller.  

6.3. In the event of non-compliance with this prohibition, a flat-rate compensation of fifty percent (50%) of the sales price shall be due by the buyer in addition to the sales price and any default interest.  

6.4. In the case of a multi-phase delivery, the goods shall remain the property of the seller until full payment of the principal amount and accessories.  

The risks remain with the seller for the duration of the contract, i.e. until the final deadline agreed upon by the parties. Howeverin case of damage or loss of the goods during this periodthe buyer can only ask for the replacement of the destroyed good but in no case claim a refund. 

Unless otherwise waived in writing, for this type of order, the maximum number of calls is five (5) and the minimum number of calls is two (2). 

The duration of the contract may never exceed twelve (12) months. 

Unless otherwise agreed in writing, the delivery period shall be nine (9) weeks and shall commence upon the buyer's call. 

After the deadline set by the parties (final deadline), the seller will give notice to the buyer to recover the goods and if the buyer fails to return the goods within one monththe seller will have the choice between charging an amount of euros per m² to the buyer for the storage of the goods or destroying them.  


7. DELIVERY TIMES 

 

7.1 Unless otherwise stipulated, delivery times run from the later of the following two dates:  
a) The date of formation of the contract, as defined in Article 2 ; 
b) The date of receipt by the seller of the deposit, if the contract provides for one.

7.2. Unless otherwise stipulated in the contract, delivery times for B2B relations are only indicative and any delay shall not give rise to cancellation of the order or to any compensation. If an order provides for deliveries to be made in stages, the seller is free to choose the rate of production. The seller is also free to manufacture the entire order in one go. Any request for changes after production shall be at the expense of the purchaser.  
7.3. In case of urgent delivery, any additional costs will be charged to the buyer, unless otherwise agreed with the seller.  

7.4. With regard to the order of labels, taking into account the manufacturing hazards, the seller reserves the right to supply, more or less, ten percent (10%) of the ordered quantity.  

7.5. If the Buyer does not take delivery of the goods at the time they are made available to him by the Seller, he shall nevertheless be obliged not to delay the due date for payment in connection with the delivery. The seller shall store the goods at the expense and risk of the buyer. With regard to counter sales, any goods ordered that are not collected by the buyer from the reception desk within thirty (30) days from the date of order confirmation shall be considered as definitively received, the invoice being due in full and non-refundable. After this period of thirty (30) days and provided that it is still available, the goods may be withdrawn for an administrative fee equivalent to five percent (5%) of their value, with a minimum of fifteen euros (15 €) per month started. In addition, the selling price of the goods withdrawn late may be adjusted upwards according to market conditions.  


8. PAYMENT  


8.1. Unless otherwise agreed in writing by the seller, all invoices are payable in cash, net and without discount, at the registered office of the seller.  

8.2. Payments will be made in EURO or in the currency stipulated in the contract.  

8.3 In the event of non-payment of all or part of an invoice within the agreed payment period or, failing that, within the legal payment period, the outstanding amount will be increased, by operation of law and without notice, by late payment interest calculated at the rate provided for in Article 5 of the Law of 18 April 2004 on payment periods and late payment interest (which is therefore the law transposing Directive 2000/34/EC of the European Parliament and of the Council of 29 June 2000 on combating late payment in commercial transactions, in Luxembourg)
 
The key rate is the interest rate applied by the European Central Bank to its main refinancing operation as defined by the law of August 2, 2002.  

8.4. In addition, for relations between professionals, any invoice remaining unpaid fifteen days after the agreed payment deadline or, failing that, within the legal payment deadline, will be increased, by right and without formal notice, by a fixed and irreducible compensation of ten percent (10%) of the unpaid amount, with a minimum of three hundred and fifty euros (€350.00) (if the amount of the order is lower, this fixed compensation will be reduced to the amount of the order).  

8.5. If the Buyer fails to pay within the agreed payment period or, in the absence thereof, within the statutory payment period, the Seller shall furthermore be entitled, without prejudice to its right to reimbursement of legal costs in accordance with the provisions of the Judicial Code, to claim reasonable compensation from the Buyer for all relevant collection costs incurred as a result of the delay in payment.  

8.6. The stipulation of the payment of interest does not affect the due date of the payment terms.  


9. FINANCIAL GUARANTEES 


If it appearsafter the conclusion of the contract and until full payment of the pricethat the buyer's credit is in question or if the credit deteriorates and in particular in the following cases: request for extension of the protest deadline, seizure of all or part of the buyer's assets at the initiative of a creditorlate payment of contributions due to the NSSO, etc.The seller reserves the right, even after partial shipment of a contract, to demand from the buyer the guarantees he deems appropriate for the proper execution of the commitments undertakenRefusal to comply with such guarantees shall entitle the seller to cancel all or part of the contractwithout the need for formal notice. 


10. GUARANTEE OF HIDDEN DEFECTS  


10.1. The products are guaranteed against any hidden defect resulting from a material or manufacturing fault affecting them and making them unfit for use according to the guarantee period applicable to them.  

10.2. The warranty does not apply in the following cases:  
  • replacements or repairs resulting from normal wear and tear of the equipment and machines, deterioration or accidents caused by negligence, lack of supervision or maintenance, or defective use of the equipment; 
  • defects and deterioration of the delivered products resulting from abnormal storage or conservation conditions after delivery; the storage conditions adapted to the sold product are supposed to be known by the buyer. In the contrary case, they can be communicated on simple request by our technical services. 
  • incidents due to fortuitous events or force majeure; 
10.3. he warranty is limited in all cases to the repair or exchange of products recognized as defective by the seller - the choice between repair and exchange being at the sole discretion of the seller, to the express exclusion of any compensation whatsoever towards the buyer or third parties. Defective products shall be returned at the expense of the purchaser in accordance with Article 16 of these terms and conditions. Furthermorethe activation of the warranty shall not extend the warranty period.  

10.4. The seller does not warrant the suitability of any hardware or software for any particular problem or for the buyer's business.  

10.5. The granting of the warranty assumes that the products delivered are used in good faith, according to the conditions of the offer or in the normal conditions of use mentioned in the catalogs, technical data sheets, instructions, notices and manuals available to the buyer.  

10.6. The Seller shall not assume any other warranty obligation than the one indicated in this article. Furthermore, this obligation is in any case limited to an amount of five hundred euros (€500) per customer per year and does not cover indirect or business damage, such as loss of profit, loss of revenue or loss of use.  

10.7. Claims relating to a hidden defect must be made, by registered letter, at the latest within twenty-four hours (24h) from the moment the buyer discovered the defect or should have discovered it. Moreover, in any case, the guarantee can only be invoked within one month of the acquisition of the goods.  


11. GUARANTEE OF CONFORMITY  


11.1. The buyer shall examine or have examined the goods or products at the time of delivery.  

11.2. All claims for defective goods must be submitted in writing, with proof of by the buyer within twenty-four (24) hours of delivery of such goods. 

11.3. Complaints due to differences in quantity or non-conformity of the agreed specifications (in particular in terms of quality or characteristics of the products) must be notified on the delivery note at the time of delivery and confirmed by registered letter within twenty-four hours (24 h) of delivery if the defect is not apparent, otherwise they are not admissible.  

11.4. Any complaint, to be admissible, will have to be accompanied by a sample of the product concerned, allowing an analysis by our quality service, as well as a precise description of the conditions of use of the aforementioned product by registered mail within the time limits envisaged within this article.  

11.5. The seller shall not assume any other warranty obligation than the one indicated in this article. Moreover, this obligation is in any case limited to an amount of five hundred euros (€500.00) per customer and per year, in addition to the replacement or repair of the defective product.  

11.6. In case of complaint, the buyer will have to respect scrupulously the procedure of return of the products described in the page: return goods and in the article 16 of the present general conditions. Failing this, he will be deprived of his right. 

11.7. A claim does not suspend the obligation to pay on the agreed terms.  

11.8. The liability of the seller is limited to the replacement of the supplied goods, excluding any indirect damage. In particular, indirect damage includes loss of or damage to data, loss of profit, loss of customers, etc.  

11.9. Any use or resale of the goods by the buyer implies his acceptance without reserve. 


12. RESPONSIBILITY  


12.1 Except as expressly provided in these terms and conditions, Seller's liability in connection with a service is strictly limited to the price of the service.  

12.2. Seller's liability shall in any event be limited to an amount of five hundred euros (€500.00) per customer per year, and Seller shall not be liable for consequential or business damages, such as loss of profit, loss of revenue or loss of use.  

12.3. Complaints relating to a service must be made, by registered letter, at the latest within twenty-four hours (24h) following the said service.  

12.4. In no case, the contractual or extra-contractual responsibility of the seller can be engaged because of damage caused to people and goods other than the delivered products.  

12.5. Failure to comply with the manufacturer's or seller's recommendations regarding the use or application of the product automatically removes the liability of the manufacturer and seller.  

12.6. Seller's liability does not extend to damages resulting from use of the product that is not normal or reasonably foreseeable. Notwithstanding this fact, Seller recommends that its customers perform the necessary tests before any extensive use of its products.  

12.7. In the impossibility of being able to control the commercial property of the trademarks which are ordered, the salesman declines any responsibility in case of counterfeit and lawsuit.  

12.8. Seller does not warrant the accuracy or security of any information transmitted or obtained from its websites, except as expressly provided on the site.  

12.9. All product descriptions, information and elements on the site(s) are given This website is provided "for informational purposesand without warranty of any kind, express, implied or otherwise. 


12.10. The seller is not liable for any compensation to the buyer or to third parties for damages inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. 

12.11. Any use or resale of the goods by the buyer implies his unconditional acceptance.  

12.12. In the absence of a longer expiration date indicated, or a warranty or protection specifically given by the seller, any glue-based product is considered expired within six (6) months of sale. After the expiration date, no warranty is given to the buyer by the seller as to the quality of the product.  


13. RIGHT OF WITHDRAWAL 


With the exception of custom orders, the individual buyer has the right to cancel the purchase within fourteen (14) calendar days from the date of purchase. receipt of the order when it was placed remotely. This right of withdrawal does not belong to the professional buyer.

The buyer must inform the seller as soon as possible of his desire to cancel his order or to request a refund. He can do it via the withdrawal form.

The products must be examined by the buyer at the time of delivery to verify that they 
correspond to the order. 

The products must be examined by the buyer at the time of delivery to verify that they 
correspond to the order. 

The products will be returned at the buyer's expense using the return document provided in the 
original packageThis document can be sent back to the buyer by the seller if requested. 


Seller shall refund all payments received from Buyer, including delivery charges (except for any additional charges arising from Buyer's choice of a delivery method other than the less expensive standard delivery method offered by Seller) without undue delay and in any event no later than fourteen days after receipt of the goods if delivered or receipt of Buyer's request to cancel the order. The seller will make the refund using the same means of payment that the buyer would have used for the initial transaction, unless the buyer expressly agrees to different means. 


14. MAJOR FORCE 

 

14.1. Force majeure gives the seller the right to cancel, in whole or in part, any order, or to suspend its execution without notice or compensation. This includes war, mobilization, total or partial strikes, lockouts, riots, accidents, fires, explosions, market restrictions, and any case of force majeure beyond the control of the seller and constituting an obstacle to the receipt of products, the preparation of orders or the delivery of products to the buyer.  

14.2. In the event of a failure to supply or an increase in the purchase price of more than twenty-five percent (25%) on the part of the seller's supplier, for reasons completely beyond the seller's control, the latter may also claim the existence of force majeure, and this only if it demonstrates that it was unable to contract with another supplier enabling it to fulfil the buyer's order at the same price and under the same conditions.  


15. INTELLECTUAL PROPERTY 

 

15.1. The clichés, cutting forms, drawings, graphics and photos as well as any tooling created by the seller remain his exclusive property even if the buyer is charged a participation for the creation of these. They cannot be used without the formal agreement of the seller.  

15.2. The delivered software remains the exclusive property of the manufacturer. We only grant the purchaser non-exclusive licenses for the use of a program on one machine at a time. The purchaser is obliged to scrupulously respect the confidentiality of  software delivered. He may not, in any form whatsoever, dispose of these licensespledge themalienate themcommunicate them or lend them for a fee or free of charge. He shall refrain from counterfeiting the delivered softwarefrom allowing its counterfeiting or from promoting it in any way whatsoever.  

15.3. The content of our website is protected by copyright and other laws. intellectual property in general. 


16. RETURNS 

 

16.1. Returns of goods are made possible under the following conditions:  

  • the buyer has received the goods and has lodged a complaint within twenty-four (24) hours, in accordance with article 11 of these conditions of sale; 
  • The merchandise is in its original intact packaging and has not been used; 
  • This is a standard item that has not been specially made for the buyer; 
  • The buyer has received a written agreement from the seller informing him of his return goods number; 
16.2. Returns made without our agreement cannot in any way delay the payment of our invoices on the original due date.  

16.3. The return of goods is at the buyer's risk. This return is made free of charge, in our premises.  

16.4. Returned goods must be in the condition in which we shipped them.  


17. PROCESSING OF PERSONAL DATA  


The purchaser shall provide the necessary and minimal data for the processing of the request he makes to the seller (identitytelephone numberaddress, e-mail addressnecessary quantities, etc.). The buyer therefore expressly acknowledges that the processing of his data is necessary for the execution of the contract concluded directly between him and the seller. 

The seller states that the buyer's data is confidential and will only be used for the purpose of executing the contract and its consequences.  

The buyer declares to have been informed of the various information referred to in Article 13 of the European Data Protection Regulation (GDPR) when collecting personal data about him/herMore details are provided in the Seller's Privacy Statementwhich is an integral part of the contractual documents and which can be consulted here: privacy policy.

The buyer declares that all information provided by him/her is correct and accurateFurthermorethe buyer declares that he/she is over 18 years of age and has the legal capacity to enter into contracts.  

 

18. INVALIDITY OF A PROVISION 

 

The invalidityunenforceability or illegality of any of the provisions of these terms and conditions  shall not affect the validity of the remaining provisions. 


The provision deemed nullinapplicable or illegal by competent authority willas suchbe separated from the other provisions which will remain valid. The Parties undertake, in this case, to negotiate in good faith the conclusion of a new clause which will pursue the same objective as the invalid clause and will have, as far as possible, equivalent effects.  .


19. ENTIRE CONTRACT 

 

These terms and conditions and any document expressly referring to them represent the entire agreement between Seller and Buyer and supersede any prior agreement, understanding or arrangement between the Parties, whether oral or written.  


20. RIGHT TO MODIFY THESE TERMS AND CONDITIONS  


Seller has the right to revise and amend these terms and conditions at any time at its sole discretion. Buyer shall be subject to the terms and conditions in effect at the time the order is placed. 


21. APPLICABLE LAW AND JURISDICTION 

 

21.1 Luxembourg law shall apply to all relations between the Parties.

21.2 Any dispute relating to an order, invoice or the services which are the object, but also with the formation, the execution, the interpretation, the dissolution, the resolution, its continuations and its consequences, of a contract or with the execution and the interpretation of the present general conditions is of the exclusive competence of the Courts and Tribunals of Oberpallen
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