We know that the protection of your personal data is becoming increasingly important to you and you are right. At Etilux, we attach great importance to the respect of your private life and we do everything possible to protect the confidentiality of your personal data.

The following policy details our practices in relation to the collection of information following registration, purchase, consultation and/or request for information from our website. This confidentiality clause concerns all domain names related to the website.


This website is managed by Etilux SA. It is important to us to create and maintain an environment in which our customers are assured that their information will not be misused.

We comply with applicable legislation on personal data protection, for example the General Data Protection Regulation 2016/679 and relevant national legislation. This legislation relates to the protection of your personal data and gives you rights in relation to that data.

The purpose of this policy is not only to explain to you what data we collect about you and how it will be used when you have browsed our website, but also to ensure that it is processed correctly.


Any natural or legal person who registers during a visit to the website as a potential contracting party of Etilux communicates his or her personal data to Etilux by registration.

Registration implies explicit consent to the processing of their identification data in the Etilux data file. Only legal entities or natural persons with full legal capacity and authority to act may register.

During the registration process, the natural or legal person defines a login name and a password which is validated by Etilux. This information is confirmed by Etilux sending a summary e-mail to the customer.

Apart from the rules imposed by the RGPD, the customer is responsible for the confidentiality, the security and the actual use of his login and password. Any use of the user name and password of a certain customer is assumed to have been made by that customer.

Etilux may temporarily or permanently prevent the use of the user name and password if it appears that the customer is in breach of one or more of the provisions of these general terms and conditions.


You do not have to provide us with your personal data in order to use most of our website.

For the purposes mentioned below, Etilux SA may collect and process the following categories of personal data about you

  • name, surname, title, telephone, IP address, e-mail address, physical address;
  • company name, company name, registered office and VAT number of the company;
  • delivery and billing address, telephone and fax number(s) of the company
  • name and contact information of the company's contact person(s).

You may also choose to provide additional/optional information when you fill out forms on our website or when we contact you (by phone, e-mail or at trade shows or events).

In addition, we may also collect and process information obtained through our websites or the devices you use. This includes, for exampl

  • location data (location information collected from social media networks or IP addresses of your device; GPS signals sent by a mobile device).
  • Information collected through cookies, web beacons or the Internet. This information will be collected automatically, and may include websites you visited before or after ours. We may also collect information about which pages of our website you visit, your IP addresses, the type of browser you use, the amount of time you spend browsing, and your operating system. This information is aggregated and is not used to identify you. To learn more about how we do this, please see our articles on the use of cookies.
  • data we collect from other websites;
  • we may record all telephone calls for quality and training purposes;

Etilux SA may also collect publicly available information in order to verify the information we have collected and to manage and expand our business.


Etilux SA collects the above information to identify your needs and to provide you with better service. In particular, we collect your information for the following purposes:

  • your personal data will be used to answer your questions about our products and services, to provide you with information about our products and online offers;
  • to provide you with the products and services you have ordered;
  • verify your identity and financial information for payment of our products and services;
  • improve our products and services;;
  • investigate complaints about our products and services or our website;
  • meet legal, regulatory and compliance obligations and requirements;
  • analyze and monitor account usage to prevent, investigate and/or report fraud, terrorism, forgery, security incidents or crime to the appropriate authorities;
  • periodically send promotional emails about our products and services, special offers or other information we think you may find interesting;
  • contact you from time to time for market research purposes, by e-mail or telephone;
  • process your personal data for specific purposes as stated on specific forms published on our website, in our written communication or by e-mail;
  • to carry out surveys relating to our products or services;
  • to process your orders and requests and any obligations arising from them;
  • handling your requests, inquiries or complaints, collecting debts, and other legal proceedings and any other general administrative or commercial activities.


Etilux SA may share your personal data:

  • with our affiliates;
  • with subcontractors;
  • with suppliers for product support.

We may also share your personal data, based on our legitimate interest, with third party suppliers who assist us in providing our products and services. Examples include hosting our web servers, data analysis, marketing support and customer services. These companies will only have access to your personal data when strictly necessary to perform their functions. They are prohibited from using it for any other purpose.

Your personal data will not be sold or rented to third parties.

We may disclose your personal information to enforce our policies, comply with our legal obligations, or in the interest of safety, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request from a law enforcement agency, regulatory agency, or governmental authority. We may also disclose data in connection with actual or potential litigation or to protect our property, safety, personnel, or other rights or interests.

If Etilux SA is sold or merged with another company, your data will be disclosed to the advisor of any potential acquirer and will be transferred to the new owners of the company. In this case, we will implement appropriate security measures to ensure the integrity and confidentiality of your personal data. The use of your personal information will however remain subject to this Policy.

The data will only be processed and kept by Etilux for the time strictly necessary for the proper execution of the transaction in question (maximum 10 years) or for statistical purposes (maximum 3 years) and will then be destroyed.


Etilux SA does not transfer your personal data to third countries outside the European Economic Area.


You have the right to see the information about you and to obtain a copy of the information we hold. If your personal data has changed, you can ask us to rectify, complete or delete outdated, incorrect or incomplete data that we hold about you. In addition, you have the right to restrict the processing of your data and to object to the processing of your personal data. You also have the right to receive personal data about you, which you have provided to a data controller, in a structured, commonly used and machine-readable format and you have the right to transfer such data to another data controller.

If you have opted to receive commercial emails, newsletters,... from us at the time of your registration on the website, you can withdraw your consent if you have changed your mind.

We may ask you to provide proof of your identity to ensure that you have a legitimate right to make a request and to verify that we are providing responses to the person who has the legitimate right to send us any of the above requests and to obtain the information.

Please note that in certain circumstances provided for by law, we may refuse access to your information or not comply with your request where applicable data protection legislation permits us to do so.

If you wish to obtain more information about the processing of your personal data or if you wish to exercise your rights, please contact us at Etilux SA, Rue de l'Espérance, 42, 4000 Liège or by email at:

You have the right to file a complaint with the competent supervisory authority: Commission de la vie privée


Regarding the confidentiality and processing of data related to natural persons, Etilux refers to the General Data Protection Regulation (GDPR), adopted on 27 April 2016 by the Parliament and the Council of the European Union, entering into force on 25 May 2018.


Etilux SA is committed to doing what it can to ensure the security of your data. We have implemented reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to personal data transmitted, stored or otherwise processed. However, you should keep in mind that the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to circumvent these measures or use your personal data for improper purposes.

This website may contain links to third party websites. Etilux SA is not responsible for the content of these sites or the privacy standards and practices of this third party. We recommend that you read and understand the relevant privacy policies of these third parties and their websites before accepting their cookies and visiting their site to ensure that your personal data is sufficiently protected.


Etilux SA may amend and update this policy from time to time to ensure that it represents how we are processing your personal data at that time. We will post an updated version of this policy on the same webpage and it will be effective upon publication. Please check this webpage regularly to ensure that you are always aware of what information we collect and process, how your data is used, under what circumstances and when we will share it with third parties.