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Frequently asked questions

How to know if you must ask for a quotation for a given product ?
Nothing is easier. - When you see an « ask for price » button on a product card,...
Who can order our items ?
Everyone and everywhere ! Belgian or foreign private individuals, companies, associations,...
I am a private person, I can order to Etilux?
Yes, it’s not a problem. When your register, please tick the “private person”...
I am out of the European Union, how do you manage my transport costs?
Our prices are displayed following the l’INCOTERM : EX-WORKS. When you confirm your...
And for European countries ?
As far as European countries are concerned, we deliver CPT at your address from a set amount...
The item that I want to buy is not in stock
That’s not a problem. You can carry on with your order. You will be kept aware of the...
My item is in stock
For all the orders placed before noon, your order is being prepared in the day. If the payment in...
You are a new customer.
Choose the « You are a new Etilux customer » option. For your first purchases, you...
You are already an Etilux customer
If you are already an Etilux customer, choose the registration option “ You are an Etilux...
Why register on our website?
Advantages You can add items to a selection of « favourites”, which will allow...
How to find what I look for ?
The left side menu ( the menu point ‘product’). You can have access to products...
How to place my order ?
You can add some products to your order Via product list. Select the product that you are...
How to see the evolution of my card ?
Your card is on the upper left. Every time you add a product, the amount of your account...
How to know if my order has been taken into account ?
Following your order, you will receive a validation e-mail. Then, you will receive a second...
Newsletter subscription
Once or twice a month we will send you a newsletter containing our promotions and new products,...

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